Yes, ONLY IF you have NOT received a shipping tracking number. Please email us at support@musiccitycreative.co with your order number and a detailed description of what you need to have adjusted. We will do our best to accommodate.

If you have received a tracking number, your order is in the hands of the postal service and can no longer be changed.

We do not offer wrapping services or custom notes at this time.

But rest assured that our packing slips do not include pricing information.

We do! Please submit a wholesale account application at this link here.

No. If a size, color, or other variant doesn't appear online, it is not currently available.

You will receive tracking information as soon as your package ships via the email you used at checkout. Please check all inboxes, including your spam folder. Please note, it can take up to three business days for your tracking link to update from the postal service.

Yes, we offer free returns and exchanges for orders in their original condition within 14 days of receipt. To start a return:

1. Log in to your customer account here.
2. Select the order/item(s) you wish to return.
3. Click "Start a Return"

If an exchange, please include a note detailing what item(s) you wish to swap for.

If your item(s) arrived damaged or defective in any way, please follow the instructions below:

1. Send an email to support@musiccitycreative.co
2. In the email, include a note detailing your order number and include photos of the damaged items (and damaged packaging, if applicable).

Please email us at support@musiccitycreative.co with your order number and a detailed description of what you received that was incorrect.

We'll do our best to correct the issue.

Please email us at support@musiccitycreative.co with your order number and a detailed description of the item(s) missing from your order.

We'll do our best to correct the issue.

Sometimes scanning takes a few days once a package arrives at the postal office.

If your order's tracking information has NOT changed in 20 days, please email us at support@musiccitycreative.co

If you never received your item, despite the tracking information saying "Delivered", please contact us at support@musiccitycreative.co