Frequently Asked Questions
General
-
- Turn the garment inside out when washing and drying.
- Use low-temperature or cold-wash settings.
- Separate darks and/or colored shirts from whites.
- Use a mild laundry detergent.
- Tumble dry on low or hang to dry.
-
Yes, ONLY IF you have NOT received a shipping tracking number. Please email us at support@musiccitycreative.co with your order number and a detailed description of what you need to have adjusted. We will do our best to accommodate.
If you have received a tracking number, your order is in the hands of the postal service and can no longer be changed.
Custom Requests
-
Yes! Please know that we have a minimum quantity of 24 units. Learn more about custom projects here, or email our team at support@musiccitycreative.co
-
We do! Please submit a wholesale account application at this link here.
-
No. If a size, color, or other variant doesn't appear online, it is not currently available.
Shipping and Handling
-
Our typical fulfillment time is 2-5 business days after an order is placed.
Delivery takes 7-14 business days inside the United States.
You will receive automated tracking information as soon as your order ships.
-
You will receive tracking information as soon as your package ships via the email you used at checkout. Please check all inboxes, including your spam folder. Please note, it can take up to three business days for your tracking link to update from the postal service.
-
Yes, we offer free returns and exchanges for orders in their original condition within 14 days of receipt. To start a return:
- Log in to your customer account here.
- Select the order/item(s) you wish to return.
- Click "Start a Return"
If an exchange, please include a note detailing what item(s) you wish to swap for.
-
If your item(s) arrived damaged or defective in any way, please follow the instructions below:
- Send an email to support@musiccitycreative.co
- In the email, include a note detailing your order number and include photos of the damaged items (and damaged packaging, if applicable).
-
Please email us at support@musiccitycreative.co with your order number and a detailed description of what you received that was incorrect.
We'll do our best to correct the issue.
-
Please email us at support@musiccitycreative.co with your order number and a detailed description of the item(s) missing from your order.
We'll do our best to correct the issue.
-
Sometimes scanning takes a few days once a package arrives at the postal office.
If your order's tracking information has NOT changed in 20 days, please email us at support@musiccitycreative.co
-
If you never received your item, despite the tracking information saying "Delivered", please contact us at support@musiccitycreative.co